Kuvo AI
TermsPrivacyRefund policyData processing agreement

Terms of Service

Last updated: July 2026 · Beta draft — will be reviewed by qualified legal counsel before paid launch

1. Definitions & Acceptance

“Kuvo” or the “Service” means the Kuvo AI platform provided by MOAAYD MOHAMMEDMAHMOU M ALSHANQITI, an independent professional licensed under Saudi Freelance Certificate no. FL-143060777, trading as “Kuvo AI” (“we”). “Customer” or “you” means the business that created an account. By using the Service you agree to these Terms, the Privacy Policy, and the Data Processing Agreement. If you accept on behalf of an organization, you confirm you are authorized to do so.

2. The Service — and what AI-generated replies are not

Kuvo provides an AI assistant that answers your customers on your website and WhatsApp, grounded in the knowledge base you supply. This section is the most important one in these Terms, so it is stated plainly:

  • Replies are generated automatically and can be wrong. The assistant may state an incorrect price, an outdated opening time, or an availability it cannot actually confirm — including when your knowledge base is correct.
  • The assistant speaks as your business, and you are responsible for what it says. A reply sent to your customer is your communication with that customer, not ours. Any commitment it appears to make is between you and them.
  • Escalation to a human is best-effort, not guaranteed. The assistant hands a conversation over when its confidence is low, but it can be confidently wrong and fail to escalate.
  • Voice notes are transcribed by machine and dialect, noise, or accent can change the meaning of what was said before the assistant ever reads it.
  • Do not use it where a wrong answer causes harm. It must not be configured to give medical, legal, or financial advice, to confirm anything safety-critical, or to be the only channel for urgent matters.

You are responsible for reviewing your knowledge base, for monitoring the conversations in your Inbox, and for correcting the assistant when it is wrong. We recommend telling your customers they are speaking with an automated assistant; in some jurisdictions that disclosure is mandatory.

3. Your Account & Acceptable Use

You are responsible for the confidentiality of your credentials and all activity under your account. You agree not to use the Service for any unlawful purpose, to send misleading or harmful content, to violate applicable data-protection laws (the Saudi PDPL, and the GDPR where applicable), or to breach WhatsApp/Meta platform terms when connecting those channels.

4. Content & Knowledge Base

You retain full ownership of the content you upload (menus, FAQs, chat exports). You grant us a limited license to process it solely to operate the Service for you (chunking, indexing, generating replies). We do not use your data to train general-purpose models.

5. Fees & Billing

The Service starts with a 7-day free trial, no card required. Afterwards the selected plan’s pricing applies, charged in Saudi Riyals (SAR) through Tap Payments. Fees are monthly, paid in advance, and include the conversation allowance stated per plan; excess conversations are billed at the plan’s overage rate. Subscriptions renew automatically every 30 days until you cancel auto- renewal from Dashboard → Billing. Service continues to the end of the paid period. Partial periods are non-refundable except where required by law or under our Refund Policy.

6. Disclaimers & Limitation of Liability

During beta, the Service is provided “as is” without express or implied warranties, including any warranty that AI-generated replies will be accurate, complete, or suitable for a particular purpose. We do not warrant uninterrupted availability; the Service depends on third parties (Meta, OpenAI, our hosting providers) whose outages we do not control.

To the extent permitted by law, our aggregate liability for any claim is limited to the amounts you paid us in the three months preceding the claim, and we are not liable for indirect or consequential damages — including lost sales, lost customers, or reputational harm arising from an inaccurate reply. Nothing in these Terms limits liability that cannot be limited under the laws of the Kingdom of Saudi Arabia.

7. Suspension & Termination

We may suspend accounts for abuse or material breach of these Terms, with prior notice where feasible. Upon termination you may request an export of your data within 30 days, after which it is deleted per the retention policy in the Privacy Policy.

8. Changes & Governing Law

We may update these Terms with reasonable prior notice by email or in-dashboard. These Terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes are referred to its competent authorities unless otherwise agreed in writing.

Beta draft — the final version will be published after legal review and before the first paid subscription.