Refund & Cancellation Policy
Last updated: 28 July 2026 · Applies to all Kuvo AI subscriptions.
1. Nature of the service
Kuvo AI is a subscription software service (SaaS) delivered digitally. We do not sell physical goods, so there is no shipping and no physical return. A subscription grants the right to use the platform for a defined paid period.
2. Free trial
We offer a 7-day free trial with no card required. Nothing is charged during the trial, and your account will not convert to a paid subscription automatically — you have to choose a plan and enter payment details yourself. We recommend using the full trial to confirm the service fits your business before paying.
3. Automatic renewal
Paid subscriptions renew automatically every 30 days at the same plan price, and continue renewing until cancelled. Your next renewal date is shown at all times on the Billing page in your dashboard.
4. Cancellation
You can cancel auto-renewal at any time from Dashboard → Billing → Cancel auto-renewal. No need to contact us, and no cancellation fee.
After cancelling, your subscription stays active until the end of the current paid period, then simply stops renewing. We do not cut off access to a period you have already paid for.
5. Refunds
7-day money-back guarantee on your first payment. If the service isn't right for you, contact us within 7 days of your first charge and we will refund it in full, no questions asked.
After that window, refunds are issued in these cases:
- Duplicate or incorrect charge: always refunded in full.
- Material service outage: if the platform is unavailable for an extended period due to a fault on our side, we refund the affected days pro rata.
- Renewal after a documented cancellation: if you were charged despite having cancelled, refunded in full.
We do not refund past subscription periods during which the service was actually used, nor for simply not using an active subscription.
6. Overage charges
Charges for conversations beyond your plan limit are based on actual usage and are not refundable once consumed, except where we have made a metering error.
7. Processing time
We review refund requests within 2 business days. Once approved, the amount is returned to the original card within 5–10 business days, depending on your issuing bank.
8. How to request a refund
Email support@aikuvo.com with your business name, registered email, the transaction date, and the reason. Every request receives a written response.
9. Changing plans
Upgrading starts the new plan immediately with a fresh period. Downgrading keeps your current plan until the end of the paid period, after which the lower plan applies.
10. Contact
For any billing or refund question: support@aikuvo.com